Can you provide a BSL interpreter for deaf people and those with hearing loss or tinnitus?
  • Yes, there is no cost for you to use this service but you will need to tell us in advance so we can arrange it.
Are your offices Wheelchair accessible?
  • Caldicot is wheelchair accessible with access to a disabled toilet.
  • Chepstow is wheelchair accessible, with access to a standard toilet via a lift.
  • Abergavenny is wheelchair accessible, with access to a standard toilet.
  • Monmouth is wheelchair accessible, but does not have access to a toilet.
What if English isn’t my first language?
  • We have Welsh language advisers available
  • We have access to a translating service that we are able to use for most other languages – there is no cost for you when we use this service
Can I be advised in Welsh?
  • We have Welsh language advisers available face to face and via the phone. To arrange an appointment with a Welsh language adviser please contact our office line on 01291 622660.
  • We provide bilingual posters and leaflets and can provide other communication in Welsh as requested
What if I am late to my appointment or I miss my appointment?
  • If you are going to be late please contact the office that you have been dealing with, view the main offices. We will hold the appointment slot for 15 minutes. After this amount of time we will need to rearrange the appointment as we would be unlikely to cover all the advice during a shortened session. Even if you arrive within 15 minutes after the scheduled appointment time, we may still not be able to provide all of the information to you on the day and would arrange another appointment.
  • If you miss one appointment, we will contact you to make a second appointment if it is still needed, if you miss the second appointment, we will not contact you to reschedule. If a third appointment is arranged and you miss a third appointment we will not offer another appointment, you would need to seek advice via our drop in service.
What if I need to change or cancel my appointment?
What happens to my information?
  • Citizens Advice Monmouthshire County only asks for the information it needs. We create a record of your personal information, the reason for your visit and the advice you were given. All information is treated as confidential.
  • Our Privacy Policy gives more information about how we deal with the information you give us.
Do I need to bring anything with me to my appointment?
  • Yes, any paperwork to do with your problem such as letters; court papers and bills
  • Please follow this link for a detailed list of what you should bring to your DEBT appointment
  • Please follow this link for a detailed list of what you should bring to your BENEFIT appointment
Do you have any vacancies?
  • Staff, trustee and volunteer vacancies are advertised here
  • For information about volunteering please contact our Volunteer Coordinator, Aneta Bhatti on Aneta.bhatti@monca.org.uk
  • If you would like to become a Trustee and would like to learn more about becoming a Trustee, please contact our Chief Officer Mal Edgson mal.edgson@monca.org.uk
  • Any staff vacancies listed will have the relevant contact details for the recruiter
Will you visit me at home?
  • This will be discussed during your first contact with us. We are limited on home visits.
What are your wait times?
  • At our drop in sessions the wait time will vary, 10am-2pm is our busiest time and you may be waiting more than 30 minutes.
  • On our advice line phone the wait times vary day to day and you will be informed of the current wait time at the start of the call
  • Wait times for appointments can be between 1-2 weeks. If there is an emergency you will be seen within 48 hours (excluding weekends)
Where are you located?
  • Our main offices are located from our main offices.
  • We offer advice from lots of different locations in Monmouthshire, please click here for the most up to date information.
What are your opening times?
  • Our opening hours are subject to change, we are usually open between 10am and 2pm Monday to Friday across our 4 main offices.
  • Our office phone line is staffed between 8am – 4pm with an option to leave a voicemail (option 2) outside of these hours
  • For the most up to date information on our opening hours please click here
How can I get help?