Admin volunteer

Admin volunteer - Job Spec

What will you do?

  • complete an introduction to Citizens Advice and training for your role
  • help with the day to day running of the Citizens Advice service
  • answer the telephone, reply to emails and post
  • staff our reception
  • type up letters and read through documents checking for mistakes
  • print and scan documents using a printer
  • update spreadsheets and databases
  • Alert caseworkers when updates are posted to case files

  • gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team
  • increase your employability
  • contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
  • work with a range of different people, independently and in a team.

And we’ll reimburse expenses too.

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • respect views, values and cultures that are different to your own
  • have good IT skills
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

We can be flexible about the time spent and how often you volunteer so come and talk to us.

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in becoming an admin volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details

Applying for Admin volunteer

Please use our general application form to apply for all posts.

The application form has to be completed in one go. We recommend you compile some of the answers in a word processor first and paste them into the application from for your convenience.

A PDF version of the application can be viewed below to enable you to gather all the information you need before you complete and submit the Application Form itself. Please do not apply using the pdf.

Don’t forget to complete our anonymous Equal Opportunities monitoring form as well.

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Volunteer Jobs

Need help?

Anyone from across Monmouthshire can speak to one of our advisers at a community drop-in session, by telephone, email and in-person by appointment at our Pontypool office or one of our outreaches.

Reports

Impact reports

See what impact we have made directly for the people of Monmouthshire.

Reports